![]() Ability to complete loan process including but not limited to application processing, preparing and completing necessary documents, and administering loan disbursement upon approval. Knowledge of all essential procedures to obtain required documentation to complete loan interview process. Must be able to clearly present, explain and maintain these accounts and the service terms and conditions to meet all compliance requirements. Responsible for opening complex (trust, estate, guardianship and representative payee) and business accounts. Must be able to demonstrate product knowledge, recognize opportunities, and overcome objections while recommending products and services that will improve the member's financial lives. Deliver sales and service excellence thru increased cross selling opportunities for additional products and services to include debt protection coverage on loans. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Responsibilities: -Must have the ability to perform all duties associated with the Member Service Specialist I and Member Service Specialist II positions, including but not limited to all teller duties as well as new account functions. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. ![]() BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ![]() You need to do better!īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. In all of my years with them, I have NEVER had a customer service experience like this. My mortgage, car note, and credit card is with them. I'm appalled! I do have account with NFCU. Surely Deanna cannot be indicative of the values that I assumed PBCU held dear. The last thing I needed to deal with is someone in a leadership position who is insensitive and who basically told me if you don't like it leave! Similar to "if you don't like this country leave!", which is a fail safe comment used by people who lack the capacity to deal with issues that don't directly affect them. Yes I was unhappy, I am going through a very stressful financial situation and was simply trying to get some assistance to try to lighten that burden. The expectation is that you value all of your customers, not just the ones with hundreds of thousands of dollars in their accounts. I have been PBCU member since 2013! Regardless if I've been a member for 9 years or 2 months, it was extremely rude, unprofessional and inconsiderate of your Manager to address me in that manner. Deanna responded, "if you are unhappy with us, why aren't you with Navy Federal!" I had her repeat her comment to make sure I heard her correctly. I also offered her a comparable by explaining to her that Navy Federal Credit Union has the capability to release my direct deposit outside of their scheduled batch times. ![]() I asked Deanna if they could release my direct deposit as they typically do on Mondays to avoid an overdraft fee for a pending charge. ![]() I called PFCU to inquire about a pending charge and to see why my direct deposit which is typically released the Monday prior to my scheduled payday was still not available (most banks release direct deposits early, it's not a privilege)! I spoke to several PBCU employees, including a call center supervisor Christine and Manager Deanna Weatherstein to inquire about my concerns. ![]()
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